FAQs

At Nokular we offer two weights of bird food: 6kg and 12.75kg. Sometimes it can be a bit tricky to estimate how much your garden birds will eat. For those customers with fewer feeders we suggest ordering the 6kg sacks. If you have a place to store larger sacks such as a garden shed, or an area in the kitchen our 12.75kg sacks are great for longer usage. 

If you ever need to ask any questions about which weight of food to order, our team are always on hand to help. 

Birds are wonderful and when you see them you can’t help but smile. Just like us humans though, sometimes they can be a bit shy! Don’t worry if you are new to wild bird feeding and you are yet to see any birds. Occasionally they can take a bit of time to identify the food and become accustomed to the surroundings and feel safe. If you ever have any questions or aren’t sure about your feeder placements, our team would love to speak with you so please never hesitate to reach out!

Identifying birds is one of the most enjoyable parts of wild bird feeding. You start to notice the brilliant wildlife on your doorstep - the gorgeous robin, the delicate chaffinch, the stomping starling and so many more! Sometimes it can be a little tough to know which birds fly by you. We’re still learning too and each day we work out new things about the different species, their genders, their plumage and much more! If you ever have any queries about what birds are in your garden, our door is always open.

You can always change how often you get your bird food delivered. Sometimes birds are more hungry and so eat more food (often in the winter time!). At other points in the year with more natural food sources available, birds tend to require less supplementary food.

To make updates to your flexible delivery, go to the account page and sign in if you already have an account. If you haven't made an account before, click "Create Account". When creating an account, please use the same email address as the one you used to purchase with us. You'll then be able to log in.

Once you have logged in, your existing deliveries will be visible by clicking 'Manage Deliveries'. From there, you will have the amend your subscription, including changing the date of your deliveries, pausing them for a while, or stopping altogether.